Warning advice: Message from the practice
To book appointments you can:
– Call 0115 883 1900 from 8am
– Use the appointment request link on our ‘Online Services‘ page
If neither of these options are possible for you, please speak to the reception team.
We have made this change to avoid long queues at the practice and make the booking system fairer for all patients.
Booking appointments by phone
If you want us by phone, please call 0115 883 1900 after 8am to book an appointment.
The receptionist will complete the relevant questionnaires on the phone with you.
Urgent appointments
70% of our appointments are for urgent, same-day care. To book one, call 0115 883 1900 from 8am.
For non-urgent appointments or test results, please call after 11am to help us manage calls better.
Online appointments
We have an online system for booking non-urgent appointments or placing requests such as fit notes, results, doctor’s letters, or referrals.
This allows us to make sure you seeing the right person as quickly to meet your needs. Click the link below and fill out the form here: https://florey.accurx.com/p/Y02847.
You can also book blood test appointments using SystmOnline by using this link: SystmOnline Login. To get you username and password, you will need to speak to our reception team.
To find out more about how these work, visit our Online Services page or speak to reception.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – AccuRx
- phone us on 0115 883 1900, Monday to Friday after 9am
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Evening and weekend appointments
We offer evening and weekend appointments, either at this practice or another NHS practice nearby, through the Enhanced Access service.
Additional appointments are available:
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service. Speak with reception to book an appointment.
The service is supported by GP+ Nottingham City.
Home visits
If you can’t come to the practice because you are housebound or too sick, you can request a home visit. Call reception before 10am.
A clinician will contact you to discuss your request to ensure that a visit is appropriate or whether the problem can be managed in a different way.
You may also get a home visit from a nurse or health visitor, depending on your needs.
Interpreters
If you use sign language, we can arrange for a British Sign Language interpreter. We also provide interpreters for patients whose first language is not English. Ask when booking your appointment.
Chaperone
If you’d like a chaperone during your appointment, let your doctor or nurse know. They will be happy to help. View our full policy: Chaperone Policy.
Countersigning
Doctors at this practice cannot sign passport forms or firearms licenses.
